Client Survey 2026
9.32 out of 10 overall satisfaction
When we asked clients how satisfied they are with WKM overall, the average score was 9.32 out of 10, with more than half giving us full marks. It is the clearest sign we can share that the relationships we build are working.
9.56 out of 10 would recommend us
Clients rated how likely they are to recommend WKM at 9.56 out of 10, and 68% gave the highest possible score. For a firm that grows through personal introductions, this is the number we watch most closely.
67% have already recommended WKM
Two in three clients have already recommended us to someone they know. Almost all of our new relationships begin with an introduction from an existing client or a trusted professional, so this means a great deal to us.
98% say their advice is well tailored
Nearly all clients, 98%, told us the advice they receive is well or extremely well tailored to their needs. No two clients are the same, and this tells us the personal approach is landing.
96% say we get communication right
96% of clients said the level, frequency and style of communication from WKM is about right, neither too much nor too little. Clients also rated their relationship with their adviser at 9.58 out of 10, the highest score anywhere in the survey.
The full picture
These headlines are only part of the story. The full report covers the whole journey, from first impressions through onboarding to ongoing service, across 29 questions.
9.58 / 10 average rating for the relationship with their advise
96 clients took part in the survey
57% chose WKM without considering any other firm